Organisations in virtually every industry Sector rely on their IT systems to conduct business. The IT department’s ability to resolve technology issues and manage the ever-changing IT infrastructure is critical to support business goals. Bellerophon HELPDESK automates many aspects of call management, increasing efficiency which allows staff to Focus on problem resolution. The solution is easy to deploy, in days, not weeks - and is affordable for organisations that need a quick start in service management.
BELLEROPHON HD is built on the same BELLEROPHON EMS II platform as our more comprehensive enterprise solution, Organisations that have a helpdesk requirement today can be confident of investing in a solution that can grow as business needs change.
BELLEROPHON HD Helpdesk software automates many aspects of call and trouble ticket management, increasing efficiency, and allowing the help desk to focus on support & problem resolution.
Features:
Fully-automated call management, prioritization, ownership and audit trail.
Fully-automated email integration with shared mailbox support.
Resource Scheduling and calendaring are standard.
Knowledge Base for common problems and solutions.
Full rights management to control the access and use of the solution by technicians and customers.
Comprehensive reporting environment with graphics and real-time report options.
Fast and easy to install, configure and deploy.
Fully-customizable table schema and user interface
